Conrad H.

It's all gotta be positive, or GTFO. If you want REAL reviews, go somewhere else. This site is a joke.

Update 10/29/2018

First, props to Madison Seating for making some positive changes to their website to correct the issues I encountered in my original review. I've upgraded my review by one star, though I don't feel I can justify more than that unless I ever buy another product from them and have a more positive experience. Still, they are moving in the right direction here.

I just took another look at their site, and decided the changes warranted an update here. They finally removed their deceptive "satisfaction guarantee" blurb and replaced it with a far more accurate "moneyback guarantee" link. Also, unlike the previous blurb which linked to a page full of misinformation, the new link now takes you directly to their Terms of Service, so you can see what you're actually getting.

For the curious, I attached a screenshot of what their old "satisfaction guarantee" used to promise, so you can see what the issue was. For most online purchases, paying return shipping isn't a huge deal. But when it's for a chair you paid $500 for instead of buying a new one for $500 more, a $200 return shipping charge is a pretty big deal. At that point, you may as well have bought the new chair for a couple hundred bucks more.

**ORIGINAL REVIEW**

Their "satisfaction guarantee" is false advertising and worthless. Even though they say you have 30 days to return an item and they will pay the return shipping, this is a lie. Hidden in their terms and conditions, they state that not only is the customer liable to pay return shipping, they also charge a $50 restocking fee. The Aeron chair we ordered was too small, and between shipping and restocking fee, it is costing $216 to return the chair.

As for the chair itself, they do indicate that they are open box. This is true, but a bit deceptive. They are essentially used chairs that Madison Seating refurbishes. They claim they provide a 10-year warranty for their Aeron chairs, but given how untrustworthy their "satisfaction guarantee" is, I wouldn't trust this one bit. The chair I got was in good condition, and did look practically new, so if you can be sure you're getting what you want the first time, it can still be a good deal.

Also, their shipping was VERY SLOW. Estimated arrival was 8-10 business days from the date it was ordered, well, it was over 2 weeks before they even made a shipping order, and then another 3 days before they finally shipped it.

In conclusion, if you are sure you know exactly what you want, and you can't find a better price for a nearly-new chair, Madison may still be your best option. Just be aware of what you're getting into.

Update 12/14/2016: Madison is now threatening legal action because of my reviews pointing out their dishonesty. At this point, I cannot recommend this company under any circumstances.

I have photo proof of the purchase, screenshot proof of their lies on their website, which at this point, anyone can still see for themselves, and if they change it, I'm quite certain Google cache will still reveal the truth to anyone who cares.

DO NOT TRUST THIS COMPANY.

Update 6/30/2017, Re: Madison seating response

Yes, as I already clearly stated in my honest and accurate review, you can find the ACTUAL return policy hidden away in the terms and conditions. Calling it "clearly visible" is, at best, somewhat disingenuous, as the terms and conditions conditions are not easily accessible until the purchase page, and then not highly visible so as to attract attention. Unlike the entirely false so-called "satisfaction guarantee" made extremely visible and attention-grabbing on the home page. It is blatant false advertising, nothing more, nothing less. Any company this blatant and shameless with false advertising is a company I can neither trust nor recommend to anyone else to any extent.

The fact that so many reviews exist revealing similar experiences speaks volumes.

Also note that to this date, Madison Seating has never contacted us in any attempt to resolve this amicably, but only to threaten. We ended up selling the chair ourselves at a far more moderate and less-costly loss than returning it.

Caveat emptor.