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C D.

Contributor Level

Total Points
160

2 Reviews by C

  • Vinyl Disorder

3/26/22

I've stopped using Vinyl Disorder, after giving them a chance a few times.
Usually, when I'm ordering, the website is such an antiquated mess that it drops information, whatever it's selections you've made about finishes, or just the image entirely. Something will be wrong, the page will refresh, some of your previous options are unchecked when they were once checked... everything just goes chaotic. After the fifth attempt at making a coherent order, it might go through.
For my final order with them, they made a mistake; they printed something with a border when I'd asked them not to. They also printed something without a border when I'd left the border option selected. I was fine with the second one, but it was still an error, but it ruined the first design. They admitted to their mistake, but they would not correct the issue except for a small discount on my next order.
I've had one other company make this kind of error and they were very quick to replace the misprinted stickers. Do not expect the same kind of service with this company. If they make a mistake, it's on you.
I will not be using them anymore; there are other options that cost just as much and offer better service and a better website.

Products used:
Sticker printing

Service
Value
Shipping
Returns
Quality
  • Zavvi

3/25/22

I ordered 7 things.

One arrived in an okay timeframe. Five more shipped later, but never arrived. The seventh thing wasn't in stock and never shipped, but they sent multiple emails saying they'd ship it eventually.

Zavvi responded quickly to customer service inquiries, so I'll give them that. They re-shipped the 5 missing items, except they were shipped without any padding in the box whatsoever. Being that they had some weight to them, 2 were destroyed. One was the wrong item entirely. So, out of 7 things ordered, only 4 arrived correctly and intact.

I am awaiting a refund on the three missing items. It's been a frustrating and disappointing experience I would not want to attempt again. I suggest that everyone else stay away also; even if your items do ship, they take no care in packaging them, so they'll be wrecked by the time they get to you.

Tip for consumers:
Stay away.

Products used:
Star Trek graphic novels

Service
Value
Shipping
Returns
Quality

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