- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Dual Air Fryer worked great until we had a problem, customer service is terrible. Emailed customer services based in the UK and they wouldn't deal with me, insisted I instead rang a US telephone number but the telephone number did not work, refused to send out small part to resolve the problem, would not advise anyone to purchase any Sur La Table products.
Colin hasn’t received any votes.
Colin hasn’t received any thanks yous.
Colin doesn’t have any fans yet.
Colin isn’t following anybody yet.
Empty.
We placed an order for Le Cruset cookware and when we put in our credit card information, it...
Vee (Skokie store) and Edward (manager customer service) are great an truly care about customer...
Colin, Please look to your email for further information. Also, please note that Costco purchased SLT branded items are not sold on our website or in our stores.
Recently Sur La Table began offering some electrics branded as Sur La Table products in Costco. Though these are branded as for us, it is in partnership with Marquee Brands and are not carried on our website or in our stores. Mon Chateau manufacturers products for SLT Costco products which are different from SLT sold items.
For these items purchased through Costco, Costco handles any returns or exchanges and product information. This information should be included with the manual for the air fryer.
Any warranty requests (accessories) for these items are handled by:
Warranty Department Center
(Mon Chateau Sur La Table Customer Service)
877-246-0990 hours 7:30am to 4:00pm CST
They will need your item model number, Date of Purchase and purchase location info to determine next steps.