C O.

The customer service of Aliexpress is really POOR. Poorest among the online trading platform. They do not have a phone number to contact and will only have online customer support who are not professional, and quite slow in replying to an online chat that will later on look like scripted. They dont provide solutions to buyers directly like what to do and just say sorry, there's nothing i can do. The dispute mediating team let you wait for a long time but easily decides to release the fund to sellers without reading your dispute details.

I have provided a video link which i uploaded on youtube and some photos for evidence of the faulty products (not just 1 but 100s) i received from one supplier because i am into selling business. All of these are in the dispute details which they said the specialist team will review. They havent replied to my dispute for over a month and have to chase them up for the result. After 1 or 2 days, i got an email saying my proof are invalid which i am sure they don't really bother to watch or look at and they are referred as a SPECIALIST TEAM!

Check out my videos and see for yourself if that is not a reasonable proof to show that the items are faulty.

http://www.youtube.com/watch?v=m8E7M_ut3PY

http://www.youtube.com/watch?v=J-GP6pooZPk

If you are a businessman, you will be lucky if you can find a Chinese supplier with a reliable after sales customer service. Ali express is not worth your time and the stress they give you because you will end up losing your money and endanger the reputation of your business.