Cleo O.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“AWFUL”

10/14/14

AWFUL. Absolutely awful to deal with. Their customer service is the worst, and they lie about their products. It has been over a month and I still havent received my item. It is ridiculous. DO NOT shop here.

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sammydress h. – Sammy Dress Rep Over a year old

Dear Cleo,
I want to start by thanking you for notifying us about the issue.
I want to extend my sincere apologies for the problems you have experienced.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please don’t worry, you can tell us your order number so that we can check and give you matched solution, OK?
We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service