claudia w.

I ordered 12 packs of weaving hair which I paid for. When I received the order there were only 9 and the order contained 2 wig caps that I didn't order. In addition to being shorted 3 packs of hair, all the bundles were the wrong color. I contacted customer service immediately and explained the problem. I was asked to provide pictures of the copy of the packing invoice, shipping label on the box as well as the color of weave. I complied with the requests.

When I received a refund, I was only credited for 9 packages. Customer Service said the dispute was not found in my favor so they would not credit the full order. I lost a total of $49.00 [I had to pay for the return of the order + the cost of the 3 missing bundles of hair which I paid for].

I can't believe that this company has the ability to basically steal from customers.It has been less then a pleasant experience dealing with this company. Not to mention a pricey one. Won't ever be doing business with therm again.