Clarissa B.

We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years. Our technicians are trained and certified to work on all e-mail issues in addition to working on other software, networking, setup, registry and virus issues.

This person contacted us on April 25,2014 with the “Black Screen of Death”. That is typically the result of a missing file, if the missing file is critical to the boot process. It even might be tied to malicious software, or malware. This might even make her computer crash, with immense undesirable outcomes.

Because we are a fee-based online technical support organization, we charge for any work for issue resolution (however, the charges may vary according to the complexity of the issue). Therefore, we offered her a choice of our various System Assurance Service Plans at economical prices, which can work out for everyone. The wide range of service packs include Yearly, Half-Yearly and Quarterly Service Plans, which include UNLIMITED online tech support and Cloud backup and a full version of Advanced System Optimizer. If anyone needs our service to fix a specific issue, then that person can opt for a “One-Time Fix Plan”.

We never conduct business by tricking our customers to sign up for our service plan; rather we guide them to select the best plan for the specific customer’s needs and should they wish to purchase one. We always ask permission from our customers before explaining our service plans.

To diagnose the cause of any issue, we access the customer’s computer, only with the customer’s permission, using a well-known and trusted remote 3rd-party access tool called “LogMeIn”. Our process is very transparent. The customer can watch and control every movement of our technician and, can terminate the remote control by a single click. Once customer revokes the remote access, technicians cannot re-establish the connection by their own without customer’s assistance, our technician checked her computer and diagnosed the issue.

When a new customer contact us, he/ she will be directed to an Issue-Diagnosis Team who identifies the root cause of the issue and runs scan for any other issues present in the computer. Once, it is done then directed to the Resolution Team (the senior technician) who fixes the issues on the findings of the Issue-Diagnosis Team.

Our technicians are not authorized to do delete or alter the chat logs or the session’s recordings as they are saved by default. The customer can monitor every step performed by our technician. If they wish, they can immediately terminate the remote access. Our technician clearly informed these to the customer. Our technicians also do not delete anything a customer types. Again, we record everything, so they know their actions can be reviewed at any time, including real-time.

In this digital world, it is inevitable that organizations that provide products or services will get complaints. OmniTech Support has also had a few unhappy customers, but that number is a tiny fraction in proportion to the tens of thousands of our satisfied customers. We have resolved or refuted ALL 100% of any complaints against us, real or bogus.

This person is not our customer and she has not paid us anything. Sometimes false “customers” have been known to post strange and undeserving complaints on the BBB site even after getting a free assistance from us.

We, at OmniTech Support have thousands of customers who are in long time relationship with us and they are happy with our reliable support. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time. We are a large online support organization and we are managing our business from all over the world and we are headquartered in Los Angeles. We have offices and technicians in The Philippines, India AND the USA. We are a global company.