I discovered when looking at the shipping statement that Rose Wholesale lists the value of the items they are sending to the U.S. at far less than what they charge their customers. If they sell something for $12.00 they may list the value at $4.00. This way Rose Wholesale saves money by not having to pay the tax or tariff on products they sell to customers in the U.S. So in addition to ripping people off by charging for items they don't send or for substandard items, they are also ripping off the government by under declaring the value of what they are selling to their U.S. Customers. I am sure this is also the case for customers in Canada, Australia, and other countries (I just mentioned two others I saw). This company should be banned from selling unless they clean up their act! They are operating illegally and no one is protecting consumers!
Dear Clare S.
We're extremely grateful for your constructive feedback.
Would you mind providing us your valid order number?
Please kindly check in
http://user.rosewholesale.com/m-users-a-orderinfo-n-H12345678901234567890.htm
The order number you wrote has no record.
We are more than willing and glad to assist you, please feel free to submit a ticket to us
http://www.rosewholesale.com/m-article-id-12.html
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Rosewholesale Customer Service