Cindy T.

I sold my business and since I was under contract, I wanted to change over to another account in order to recoup the $1500 I had left in my contract. I began the process in Feb. This company does not care about vendors. As evidence of this, it takes 4 hours to get someone from support. My rep would not answer the phone, call me back or respond to my emails. June rolls around, and I had advertised for the company I sold for 5 months because no one at wedding pro would help me. They only responded when I cut off my card. Then they began to correspond with me. My new rep tells me that I have to sign a new contract for the remaining two months and the quicker I do it, the sooner they can switch over to my new company. I had used the knot before and it was a good experience, but this time, they were full of high pressure tactics. I told my rep I did not want to renew and she said this would not extend my contract, so I signed. Now that contract is up, and they charged me for two additional months because I did not tell them that I wanted to cancel it in a specific time frame. I told them too early. I am contactng the better business bureau and the consumer protection agency. This might not be a story that you think applies to you, but it is a story that demonstrates the unethical business practices of a conglomerate that does not care about their vendors. They did not refund me $700.