Cindy T.

UPDATE: 04/22/2016 - Well, after kong mangulit sa CSR nila, finally dumating din ung order ko. Sana lang ayusin ng Lazada ang sistema nila, time frame for delivery within MM is 1-7 days ang lead time but pag nastocks sa warehouse nila ng 5days eh back to Lazada hub and item is considered a cancelled order. Di ba parang magulo. Never give the option na refund if the customer did not ask for it. As customer, we ordered item from you because we needed it. Hindi pwedeng bahala na if idedeliver or not. What if hindi din nagpa-follow up ung ibang tao? Di ba parang kawawa naman in their end. And para sa mga CSR nyo, before magbigay ng statement make sure na tama or accurate ung mga sinasabi nyo at totoong nagpa follow up kayo sa courier nyo. Wag mangako na kesyo bukas is idedeliver kung hindi totoo.

So heres what happened, I ordered 2pcs of Nido 3+ 1.2kg last April 17,2016 and pay it via credit card. Apr 18 at 8:04AM i received a text from Lazada saying "we are delivering your order ******* to you today with LEX", then at 3:55PM of the same day, i got another tect from them saying "upon your request, we postponed the delivery of your order *******. For further assistance please call CS at 02 795 8900. I called their CS to tell them I didnt request to postponed the delivery of my order. Wala ngang tumawag sakin the whole day para mag inform na on the way na ang delivery man nila, dati naman tatawag muna pag on the way na sa bahay. Then sabi nung nakausap ko, they will follow up sa courier nila and promised me that thwy will deliver it the following. April 19 came, nagtext ulit si Lazada na delivery that day ang order ko, then walang dumating. April 20 ulit, same scenario, may nagtext pero walang dumating maghapon. April 21, since walang text today, i decided to call the CS again to follow up my order, at first, sabi ng kausap ko is within 1-7days naman ang duration ng delivery pag Metro Manila, so maghintay pa daw ako until April 26 pero ang nakalagay na info nung nag order ako is delivery will be April 20-21. So nangulit ako, I asked them to contact their partner courier when exactly they want to deliver my item. Imagine, milk ang order ko and this is for my child thats why I want an assurance kung kelan ba talaga darating ung milk para alam ko if I need to buy na sa labas. Then upon checking, the CS told me that since my order has been in their warehouse for 5days, subject for return na ito sa Lazada Hub, meaning cancel na ang order ko and they will process na lang ung refund ng binayad ko. WHAAAAAATTTT? Are you kidding me? Kayo lang ang nagdedecide na icancel ang order ko without informing me? Ano to lokohan? Kanina lan sabi mo 1-7days pa at maghintay ako, kung hindi pa ako nangulit hindi ko pa malalaman na nireturn na sa hub nyo ung item ko without ATTEMPTING to DELIVER it sa bahay namin. Di ba ang policy nyo, 3 attempts saka lang icacancel? Eh ung sakin, inistock nyo lang sa warehouse nyo ng 4days, then for return na dahil sabi nyo bawal sila magstock ng mga items sa warehouse ng matagal up to 5days lang. Imagine? Di ba ang gulo? So anong gagawin natin? Refund is not my option, OKAY? I WANT MY ITEM TO REDELIVER SA HOUSE SINCE IT IS ALREADY PAID.