Cindy R.

I ordered a bedding item. Unfortunately, the color was not remotely like the name/description OR the on-line photo so I returned it. Even though it was explained to me by a Customer Service rep that the "dye lot may have been off", I was still not going to be refunded in full. I lost a few dollars on the return. Two weeks later, I called CS to ask where my partial refund was. "Oh, it doesn't look like it's been pushed through yet." When I asked why not, she said she didn't know. She supposedly put it through while I was on the phone, then said it would take another 3-5 business days to see it on my account. I will wait 3 more days, then put this into dispute. I will NEVER purchase from Wayfair again. It's not worth the lying or the hassle. I would give them ZERO stars if I could.