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The website offered a 7 day trial, but made it challenging to sign up for it and ask a question for a lawyer. This necessitated a call to customer service. The very pleasant woman gave me instructions on how to proceed. I then emailed to confirm the 7 day trial with subsequent billing, and the response was that my trial was bypassed and the account went straight to the credit card charge. This necessitated call #2.
My billing was corrected to reflect the trial, and the charge was reimbursed. I then proceeded to create a document, but it wouldn't complete until I paid the monthly fee, thus ignoring my trial -- thus, call #3.
This time I reached Selena, who immediately resolved the issue (after consultation with her supervisor).
Selena was very pleasant, reassuring, patient and thorough in has assistance. Not only did she resolve the issue that the others didn't, but she also somewhat restored my confidence in Rocket Lawyer. I'll see how it goes from here, and will only talk with Selena if necessary. Five stars for Selena.
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Two or three weeks ago I subscribed for a very brief period to take advantage of your offer a...
Hi there Cindy,
We're very sorry to hear about your initial experience with our service and customer service, but so glad that Selena was able to get this resolved with you. Please let us know if there is anything further we can do to help by emailing us at customeroutreach@rocketlawyer.com. Thank you!