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I'm absolutely appalled by Livecareer's ethics because they are willing to scam people without any remorse.
On January, I signed up for a resume ( Knowing i would be charged $1.95). Two months later I got a bank statement, notifying me that Livecareer had charged me $39.80 per month (total of $81.88). I had no idea that they were charging me, I called them immediately after i got my bank statement. And they told me I would PARTIALLY receive a refund (only $35.00) for the second month. I don't understand why they couldn't give me a FULL refund, because they never gave me any confirmation that they were charging me. Also, the customer service was terrible (the guy who was on the phone was pretty much yelling at me!)
This website is a total scam and I warn you not to use Livecareer because they FAIL to do the right thing.
Charles B.'s review of LiveCareer earned 3 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Cindy K.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. There are instances that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team.
Best regards,
Anna
LiveCareer