First ordered shoes using Groupon, no problems except slow delivery, but the girls' shoes were 1.5 sizes smaller than marked so I initiated a return/ exchange for new size and sent back the shoes. ONE MONTH LATER no response nor update regarding the exchange. Signed into account and they show no return has been received. I used my tracking # through UPS and UPS confirmed proof they had been delivered (with signed roof) to Shoebacca more than 2 weeks ago. However this ends, this is a sub-par scam of a company! Beware! Unless you have the Groupon already and know for certain the shoes will fit.