Christy C.

Don`t become their next victim,
I ordered dresses online from one Chinese company on September 11th.
I received them on October 4th.
I was waiting for almost a month and upon receiving I noticed,
I received totally different items compared to what I had ordered.
Their quality was so junk and most of all, these dresses looked totally different design than the photos in their official site,
What I think is that they hired very cheap designers and copied some designs from online, but they cannot make it as the same design as original,
After customer received the wrong item, and if buyer wants to return the item since they received a totally different design, then they usually never answered the email or phone,
Even if one can finally connect after many tries, they would just hang up on you if you mention about anything about returning.
After many tries calling, I finally could get a hold of them, but what they told me was, "just send us through email and we will reply as soon as possible." And then hung up on me, and never answered me.
They have a returning policy that says to return the item within 7 days from the date I received,
I received on the October 4th, and I tried to contact them from that day to 9th,
And one of the representatives answered me through online chatting after I got so angry,
But what she said was, she can see that they are wrong items, but there is nothing she can do,
She said, I should just keep the items or give them away to someone else who might like it, and they will give me $25 discount for the next order, which I would need to order more than $129 to have free shipping for next order.
But who would want to order again from this site if they have this kind of experience?!
So I said that I want to return the item to get a full refund, I cannot wear this junk stuff, it doesn`t even fit me, and they are not what I ordered!
And then she told me that I need to pay about $50 for the returning shipping label, if I still want to return it,
So that`s why she said it is better to just keep them and get $25 discount for the next order.
She said that their return policy is, buyer has to pay shipping fees if they are not satisfied.
So I asked, "buyer still pays even if they received the wrong items other than what they ordered?"
And she didn`t answer me, and the chatting was disconnected.
I would understand if I were the one who changed mind to buy dresses or some other reason, but I don`t understand why I have to pay $50 to return the items when they(supplier) sent me the wrong items to begin with and yet they refuse to correct the situation in an honorable manner.
I even asked her to put herself in my shoes and if she would pay $50 for the returning shipping when she received the wrong items, or just keep the wrong items with her even if she can`t wear them, and get $25 discount for the next order which has to be more than $129 to spend to get $25 discount for the next order when she received the wrong item other than what she ordered?
And she doesn`t answers me and just keep saying the same things and disconnected the chatting.
They even block buyers from being able to write bad reviews, they check the reviews first, and only put the good ones there, and erase the bad reviews.
When I tried to write my reviews to warn other customers it never posted on their site, only good reviews are posted.
After this experience, I started to search on google about this company, and found out that there were many customers who got tricked by them, and didn`t know what to do. 5
No one would understand why I have to keep the wrong item with me and cannot receive a full refund when they sent me the wrong item. Their refusal to issue a refund eventhough they sent the wrong items are not acceptable. I have tried to amicably solve this but this supplier deceives buyers and I no longer trust them.