I ordered a Slytherin cape and wand, but was really concerned that it may not arrive on time for my Halloween party on 10/22/2022, especially after reading all these negative reviews. I messaged customer support and they emailed me back within an hour and reassured me it would be on time. I ordered Express shipping and it arrived today. Very happy with my purchase. I want to give a shout out to Sean, the customer support agent who emailed me back so quickly.