Christopher L.

DO NOT ORDER HERE! I am business owner for online sales myself. When a customer orders from us, our process is much like any other "legit" sites and is as follows. We verify the product is in stock, create a shipping label that in turn gives us a tracking number from the shipper and that information is then sent to the customer. At that time the customer is charged, but not before this process. After the shipping label is crated it is placed on the package to be picked us by the USPS or other shipper no later than next day. I decided to give nomorerack a try. I ordered 2 of the MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories. After ordering, I noticed the charge came out immediately the same day. This looked great at first. But did not receive a shipped email with tracking number until 3 days later. After giving it a couple of days to become active within the USPS the status was the same, NOT FOUND at the USPS. 4 days later I contacted nomorerack by phone at *******225 about this issue and making it aware that not only do they have a unhappy customer but are also not following the guidelines of the USPS of creating a shipping label receiving a tracking number and shipping within 3 days. The customer service department (MANAGER) stated that nomorerack are not responsible for shipping but rather their supplier is responsible. (Direct Shipping) Meaning nomorerack does NOT stock or handle any products! When asked to speak with their supplier, their responce was, We cannot give out that information! When I brought to the attention that priority mail through the USPS delivers within 3 to 5 days from shipment and its been 3 days since we received a tracing number and still not showing in the USPS system that I needed to know where my order is, We do not handle that and wouldn't know, our supplier does and your order has been shipped. My question to them was If an order has been shipped and tracking number obtained then the tracking should be active on the USPS site. Why is it not? Reply, we are updating the tracking number and it will show the new number within 3 days. "Maybe first one was a false number"? The weeks later and still no resolution and USPS not showing active number. If you have an order placed, dispute it with your bank and report nomorerack.com to the BBB!