This place is absolutely horrible. There's no one totalk to and only emails that never reach anyone. I had to file for return. Charged a 22 dollar return fee to send back a 100 dollar laptop. Supposedly refurbished, the thing was just used and not functioning to add to the problem. It still was locked under the initial user and the battery wouldn't charge. It would only work plugged in which defeats the purpose of a laptop. Absolutely stay away from this company! You will not be happy.