They constantly oversell items and when the wrong product is shipped they expect you to pay to return it. I have been a good customer for a few months but am sick of the customer service when there is a problem and they seem to have many. They are quick to sell bids but do nothing to resolve any problems or issues. Too many issues to list here. They now have several "voucher bidders" that stock up on thousand of free bids and then take over. It used to be fun and entertaining but now is a joke. Avoid QuiBids and just shop with Amazon. Save your money and frustrations.