christine r.

I have been a gilt customer for years spending way more than I should. They are great until you need to return an item. Recently ordered expensive ruby and turquoise earrings. Nothing in the description indicated that the rubies were slices. Big surprise when they came in the mail. This is illegal! But even worse it renders the earrings worthless. Next stop for me is my lawyer. Why would a company jeopardize their relationship with a good customer. Makes no sense

Gilt ultimately took back the earrings. I thought I was receiving a refund... but of course it was for store credit.