I never had any problem with ideeli when it came to the shipment. It was always on time; however, I purchased a trenchcoat and the quality of the product is not worth the money I paid for. In just a couple of days after I wore it, the buttons fell off one after another. Eventually I had to resew all the buttons. The fabric was thin and of lower quality. I learned to never buy clothes or shoes from internet, it is better to see and try out the product first.