I wish I would have read these before I ordered! I also ordered 3 of the same items, received an email with a tracking # but only 1 was shipped. On the email it showed as only 1 shipped, but on the order history on the website it had the same tracking # for all 3, which was obviously incorrect because 2 have not shipped. I tried calling the 7 day a week customer service which was closed over the weekend, the weekend before Christmas... genius. All the emails and chat replies are generic and say the same thing, even thought I have stated over and over that I have not received a tracking number. I ordered in time for Christmas, and guess what, I'm sure they will not arrive. And yes, of course they charged my card for all 3 the day I made the order. I will NEVER AGAIN ORDER FROM THIS COMPANY! STAY AWAY!