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I purchased a WD Wireless Pro from them because they were the only online store showing it in stock. Then I received a notice it was on back order. It finally shipped and I received it mid-April. It was dead out of the box. I let them know and dealt with WD directly and it was confirmed to be defective. I told TigerDirect and said I wanted a refund. They requested the email chain with WD which I provided within 24 hours. Then they stopped responding. I filed a complaint with PayPal where they waited until the last moment to respond and finally agreed to let me return it. Tracking shows they received it yesterday so hopefully next week (6 weeks after receiving a defective product) I should get my refund.
They used to be good back in the day but I will never buy from them again.
Tip for consumers:
Don’t do it.
Products used:
None. Returned and waiting for PayPal to issue refund due to lack of response after I showed manufacturer agreed it was defective.
Christina C.'s review of TigerDirect earned a Very Helpful vote
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