Christina A.

I placed an order for 2 pairs of shoes, one arrived with the right size, the other didn't and they refuse to pay for the return shipping cost when it's obviously THEIR mistake. First, they tried to say that they sent the right size, once proven wrong, they proceed to telling me that a size 38 = 240. Their story changed twice. They take orders from North American customers, yet they don't cater to them. How come there is no size chart as does every other site (and as they do for clothes)? That way, people would know exactly what to order. This is their second excuse, so I'm not even buying that. THEIR mistake, yet they refuse to correct it. If a size 38 = 240, then BOTH shoes should have been sent with the SAME size. Not to mention that quality is sub-par, don't waste your money. How do they resolve the issue: They dare to tell me to put an insole in the shoe that is TWO sizes too big. Disgusting!

UPDATE--- once they realize that my review has gotten tens of thousands of views (78k+ as of today), they offered to send me my money back if i delete my review. What kind of business practice is that? Blackmailing customers? Guess what, I shipped the shoe back, got my credit and I'm still keeping the review up, because they are deceitful and because I shouldn't have to be blackmailed to get a refund when it's their mistake. I'm assuming they're making such an offer to all the customers who wrote bad reviews. I hope they all keep their reviews up.