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My dog has a chronic condition that requires long-term medication and I prefer to place my orders online because of cash back promotions. One medication only comes in a week's worth of dosage so I have to order 4 boxes at a time if I want a month's supply. Each box is processed as a separate item so my vet gets one notification of a refill, okays it, then gets 3 more which they usually decline because they just approved the first one. I have to call and tell them - no it's just because PetCareRx makes each box go through individually rather than grouping it into an order of 4 boxes like I requested.
When I've called PetCareRx, I usually talk to Peggy who is so nice and helpful. That's the only positive to come out of my frustration with the online ordering process.
Christie R.'s review of PetCareRx earned a Very Helpful vote
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Ordered catfood that they didnt even have. Then they send me emails for a discount if i join the...
Hi Christie, thank you for your feedback! We are happy to hear you are happy with our service and thank you for bringing this matter to our attention! As a pharmacy we are required to attain a separate approval for each prescription being ordered even though it may be the same medication being ordered more then once. However, I can certainly understand the confusion here. I have passed this matter onto our development team so we may be able to find a solution to this so we can continue to attain approvals as needed following all pharmacy board requirements as well as make the process a bit easier and better to understand. Thank you, Michelle M.