Chris S.

After 8+ years of being a loyal customer, I started having billing issues about 6 months ago. I had changed banks, and the system would not make the necessary change; my old bank kept being charged. I gave them an alternate billing card for a "one-time" charge, and they ended up double billing it for months before I could get that fixed. The refund went to the wrong account, so I still have no refund. They won't allow me to cancel my annual contract, even though I've been a customer for so long. They're not available on weekends when you often need help. Phone calls take forever to be returned - they are often in meetings. I've canceled the service and am not using it, but they continue to charge me $83 per month for no service. It's too bad - they used to be good - but no longer.