Chris M.

I ordered a xelement helmet from leatherup and ordered the wrong size (Large) I opened my package and as any normal person removed plastic but left the tag on and tried it on to see if it was snug. It wasn't. Saw that I could exchange for a Medium and had to pay the shipping back to the warehouse. 2 weeks go by no word, not even an email saying F*#%% you. I had to call to ask what happened and they were like, "yeah since you took the cover off we cant re-sell it so your on your own!" I was shocked! No other company treats customers this way! I was not even looking for money back just same helmet, different size! Then also had the balls to say I used it and it had scuffs on it! WTF?! Thats biggest lie ever! I never even rode with it! Repacked it as soon as I realized it didnt fit! Also to wear a helmet too large would be a hazard to ride with not to mention they never got back to me about my return until I had to do it, so was helmetless for 2 weeks! They have good products but if they can make money back from their returns your screwed. Now I have a useless helmet and they don't care! So if you do order from this crappy company make sure to know your size and that you won't get anything for returns, god only know what they would say if I asked for $ back! They lost a reordering customer and referrals since they can't make money off "used" equipment! Smh