Chris H.

For knife collectors, SMKW was a solid retailer for years. They were "automatic", as
Is sometimes said. But recently there are some no-so-welcome changes to the online catalog.
(The only one I use.) I received a defective Case knife, and wished to return it. They don't
Make it easy. While most online retailers today make this a painless and quick transaction,
SMKW makes you call into CS, go over this issues, and wait for a "yay" or "nay". Even more
Ridiculous, one finds a yellow paper inside the shipping box. To complete the return, you MUST
Laboriously complete this form, by hand, name, address, the whole 9 yards, It's a PITA, it's
Unnecessary with modern techniclogy, and I imagine it keeps down the number or returns.

Tha final "kick in the head"? The customer is advised s/he has to wait up to 4 weeks for the return
To post! Now, not everyone is amazon, but amazon does this in ONE Day! - Instead of 4 weeks?
Come on, guys - I used to buy from you often, but these types of tactics can only serve to
Push your good customers away, which I think is a shame.

They are reliable, you'lll get your goods solidly packed, yes and yes,

I also noted that "Tyler" Pipes is now the President of SMKW. "Kevin" Pipes was the President for the
Longest time, and he really did a fantastic job. Perhaps "Tyler" Pipes" is in the midst of learning the ropes. Just some speculation.