Chris A.

Why is it we only look for these pages once we've had an issue...

The facts... I have an issue with an auction house which resulted in a black flag on my account from proxibid. I contacted proxibid looking for support. They offer none. "Proxibid is simply a means of putting the buyer and the auction houses in touch" They do not offer support for a black flag on your account & will only remove it once the auction house says everything has been resolved regardless of the matter.

Please note, its been a month and a half of emailing to get to the end result of $14.00. My account has been on hold for 45 day's all over 14$. Also note, today was the first time they emailed me about anything. I did not get notice of the black flag & account lockout, and I've emailed them 6 times and have called 3 times to get here. So, if you're planning to look into anything with these guys, grab a chair because they are going to drag this along until you just simply... go away.

For those who want my story:

I had an auction company triple the cost of shipping on an order compared to a previous order with them. When I questioned them, they took offense and told me that just because I got a great deal on my items didn't mean I was going to get cheap shipping. I bought (9) 12" action figures. They said the shipment was (2) large boxes at 32LBS. That works out to 3.5LBS per action figure... 2 Large boxes? So basically this became an unpaid invoice to which proxibid will not help me with, resulting in a black flag that they will not remove because I'm not willing to send a scamming business my $14...

I hope this helps people make an informed decision when dealing with this company. I understand issues only affect a few, but best to know what you're getting into from a user perspective.