chou t.

If there was a zero star option I would choose that. I put in a order of 5 gundam model kits and when it arrived I ignored the awful bet up box it was in. Then when I open it up there were my kits all opened up and missing two kits.
I reported a RMA request as the website tells you to do, but all that does is sit there with the status of "in process." Now its been over a month and I've heard nothing back from Milanoo yet. I've chat with their customer service x2 and email them various times and I posted reviews on their product that don't seem to be going through their filters.
I wish I had done my research before ordering from the site. I also like to point out that their products are counterfeit products and their site does a very good job of hiding it and dodging from the truth when asked questions. I only found out after reviving some of the products I ordered that items are counterfeit.
So all in all, their products are fake, their shipping sucks, their customer service is worse and they block out all bad reviews on their site to draw in customers. Is this legal? They seem to be doing it to many people and not being shut down so I guess there is a loop hole somewhere. DONT BUY FROM THIS PLACE, ITS A SCAM!