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I bought one item, not realizing that I was subscribing for a service that would automatically charge my card because it was not made clear and was in the "fine print." It automatically charges your card every month for $39.50 to add "credit" to your account. It took two months for me to realize what was going on, which is past their date for refunding your money. You are also unable to cancel your subscription or remove your card information from their site without the help of one of their customer service phone representatives. I waited 15 minutes on the phone for a customer service representative who told me they couldn't refund me and that I would have to use the credit or just lose the money. If I use the credit, I'm going to get charged another $39.50. My only other option would be to go on a "credit vacation" where my account is frozen for three months and I can't unsubscribe in that time. Absolutely ridiculous.
I created a registry for my baby who was born in September, and didn't get everything on my list. One of the items on my list was a diaper bag, which I obviously felt the need to purchase for myself. Upon purchasing this diaper bag through my account (apparently a registry isn't the same as a regular account?) I paid $50 for it and had it shipped. I never got an email with my information, I never got my package, but I did get charged and they are unable to look me up to ship a new one to me or refund my money. Absolutely ridiculous.
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Hello Chloe,
Thank you for your review.
We are sorry to hear you had an unpleasant experience.
However, it appears there has been a misunderstanding.The VIP Membership is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated during checkout, in the membership confirmation email, in the reminder emails before the fifth and in numerous locations on the site.
Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.
Customers are free to cancel their membership online at any time, except if they are enrolled in payment vacation or if their order is processing/in transit. If you would like to cancel, please send us an email at help@adoreme.com and we will send you the instructions on how to cancel your VIP membership.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com