Chi Z.

On December 20th, I was doing shopping in your shop for some gear of snowboarding.
And it was the best shopping experience I ever had in Dick's sporting good. When I was shopping, a shop keeper came up and asks me what I was looking for. After knowing it was my first time to go snowboarding, he helped me to find a good snowboarding pant, which is good for a learner. Also, he found me a pair of glove, which can be connected with my jacket, and a goggle which matches my helmet as well. Moreover, the shop keeper recommends me some protection pant, which was 49 dollars before, but it is 9.99 dollars after discount. I have to say everything he recommend me to buy is worthy.

On February 15,2015, about 12:00 PM, my girlfriend and I went to Shadyside Apple store to repair our phone's screen.
Unfortunately, the service we have experienced is bad. I am disappointed because at first, the guy who took our phone to the repair department told us that the screen repairing will only need about 30 to 45 minutes, and he told us to come back at 1 PM. However, when we came back to the store, the repairing has not done. Another staff told us that we have to wait for another 30 minutes. While we were waiting for the second time, we were sitting on the chair in the genius bar. However, one apple genius ask us to leave and don't sit behind the bar. We told him that we were waiting for our phone, but he still asked us to leave. I thought what he means was he want us to sit somewhere else, but still make us uncomfortable.
Also, after 30 minutes' wait, we were told that the repairing was still not done yet. Also, during the two hours, we have been continued asking for the information again and again from different staffs. The stuff who was taking in charge of our case did not ask for the updating information since he took our phone to repair. After spending 2 hours waiting in total, we get our phone at about 2:15 PM. We are huge Apple fans, and we think highly of your services that were the reason why we chose to go back to Apple store instead of somewhere else. However, we were very disappointed this time.