Chip W.

Last weekend we went to the MacMall store in Torrance, Ca to buy a desktop that was on sale. We were informed they were out due to the store closing in 5 days. Ok, so we went home and ordered it online. Next day we received a call from someone with very bad English to say they could not ship to a "freight forwarder", whatever that is. We have a private mailbox store where we receive packages since we work during the day and they are always there to sign for packages. Last night we received an email stating they would not ship to a "freight forwarder". We informed the store owner that he was considered a freight forwarder and he laughed and said it's simply ignorance. We have had several Apple products sent to this address in the past with no problems. Now I know why the sales person at the MacMall store suggested we go to the Best Buy store up the street. We had heard that MacMall was a good place to go but this is the first time we have encountered this level of incompetence. We have already ordered from Apple for almost the same price and it's not a 2 yr old model. Needless to say we will never try to do business with MacMall again. Once again, Apple has no problem shipping to this address. Just order directly from Apple.