I've had spectrum for almost 2 years in Rural Nebraska. Spectrum, at first worked great, $80 for 100mbps was just what I needed. Flash forward a year and my bill went from $80 to $90 (with a $10 off promotion still active) I didn't mind it going up just $10... so I just thought 'whatever'. A few months ago I noticed my speeds were awfully slow, so I did a speed test and it said my speeds were only at 5mbps, I contacted them and they said it was my router or modem and they would send me new equipment. GREAT! No problem. Did it fix my issue? NO! I have contacted spectrum numerous times to get this issue fixed and they finally said okay, you might need to upgrade your speeds. The following day I contact them to upgrade my speeds since it was only going to be an extra $20 a month, right? WRONG! $199.99 just to upgrade my internet speeds... Now they want to send a tech out to my house to fix the problem in about ohhhhhh a week. *insert eyeroll*
If you work from home or need to have reliable high speed internet (or you just don't want to get ripped off) then Spectrum is not the company for you!