They have received (4) four payments for (2) two items and refuse to send the items. I have done (3) written notices and (2) two phone calls to no avail. They say the address is not exact as on the card. AND it is. Exact enough to remove money from my debit account. Now they say to try a different card or write a check to hold the item for 14 days. They ALREADY have four payments. Just ask Dan!