What's the problem with all these reviewers? I've been a member for years and have never had a problem. The yearly membership started around $69 and has now gone up to $95, but I still get much more than that back because I shop mostly at stores that are listed on their site, and there are many listed. The best part is that they reimburse RETURN shipping costs from any website, not just the ones on their site. I buy most of my clothes online now because I can order them (with free shipping), try them on, and if they don't fit I am remibursed for the cost to return them. It's a no-brainer if you follow the rules.