I placed an order for patio furniture last June 19,2020 and the company immediately ran my card for $1,795. Nearly 3 months later, September 2nd, I still did not receive the furniture. After weeks trying to reach someone in customer service (phone is disabled and rare responses from the zicominc.com strange email they use), I finally took the advice of the reviewers at reviews.birdeye.com, I filed a complaint online in just a couple of minutes with the state's Attorney General's office. Google to find the office for your state. Within hours after filing the complaint and forwarding it to Poly Patios emails (daniel at Poly-Lumber-Furniture.com and helpdesk at zicominc.com), I received a full refund.