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We made reservations on Dec 29 for a room THAT NIGHT on the beach in Jamaica. 5 hours later when we arrived at the hotel - there was no room.
We booked through Kayak & didn't realize it was going to be "serviced" by Getaroom until after the transaction.
Customer service phone line wasn't available from Jamaica, Getaroom refused to help until the charge went from Pending to officially charged & then suggested that I wait 4 business days (yes, another week!) for a reply.
I have now filed dispute with my CC company to get the refund.
Cheryl G.'s review of Getaroom earned 2 Very Helpful votes
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Empty.
It was a terrible experience no indication about a deposit and I still have not received my...
