Cheryl E.

When my friend and I were planning a trip to Yosemite National Park, we discovered that all of the accommodations within the park were booked solid. Therefore, I used Booking.com's search engine to locate a hotel within a 30 mile radius of Yosemite Valley and booked a lovely cabin in June Lake. Imagine our surprise when we discovered that our cabin was actually located 90 miles from Yosemite Valley, not 30 as indicated on Booking.com. We had to drive an extra 4+ hours round-trip on a daily basis to visit our actual destination. Who in their right mind would book accommodations THAT far away and add THAT much driving time to their trip (not to mention the added cost for gas)? We wound up altering our plans on the last day of our vacation to skip a visit to Yosemite because we didn't want to drive so far yet again. When I wrote to customer service to complain, they stood by the distance noted on their website (because apparently it IS 30 miles as the crow flies) and they blamed ME for not double checking the DRIVING distance. Apparently, we were supposed to pack wings to fly directly over the mountain range, rather than using actual roads to get to the park. I will NEVER use Booking.com again and I will be spreading the word about their lousy and deceptive business practices.