I received a wig that looked like a bag of hair. The hair had a strong odor as I opened the package. It must have been something they washed the hair in. They're wasn't enough hair around the hairline with tan colored threads hanging around the edges. The wig was too small. I contacted the seller. They told me adjust the straps on the wig but they're wasn't any room to adjust it. I filed a dispute with my bank for the $260.53. I sent the week back through the USPS Post Office and dhgate claimed they never received it. It's been 2 months that they have been investigating the claim. I've sent pictures of the wig through emails with the product# and they're fighting the disputed claim. Dhgate isn't trying to refund any money back for unsatisfied contents. So too anyone is is planning on ordering from them you might want to think twice. It's a $#*!in headache. There's no way I'm going to let the bank take back $260 of my money for a wig that has been shipped back dhgate and I paid a shipment fee also. Do not get yourself involved in ordering anything from these people. They don't live up to their expectations. I clearly realize that
Hi, Cheryce!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate