Chelsea C.

Barney's has the worst customer service I've ever experienced. I tried to exchange something that was too big (BTW ALSO THEY DONT DO EXCHANGES) and they lady who answered my customer service call could have not been any nastier. She basically told me to shove it and they would not accept my return (not even for store credit) because it was past the return date. I was literally trying to exchange it for the EXACT same thing, just in a different size. I will never spend another penny of my money at this store. SHOP AT NORDSTROM. THEY HAVE GREAT CUSTOMER SERVICE AND THAT WOULD NEVER HAPPEN THERE.