Chelle E.

I don't normally use booking.com maybe that's why I was unsure that when you get a confirmation email saying 'your going to...' allowing you to believe all is done and dusted with the amount paid all you need to do is go, means you may possibly get an email hours before your arrival explaining a problem with the payment. Although they managed to get the cancellation fee wavered I think it's a bit of a joke to use the word wavered as they were so misleading. We ended up not being able to go and ended up very disappointed.