I ordered a coat from rosewholesale, in the material description they mentioned it to be wool but when I received the package its not wool at all its fleece. Wouldn't have paid 50 AUD for fleece. Plus the sleeve length is short. So beware of buying from this site. Even if I sent the coat back, I will have to bear the shipping charges plus they are going to refund just the partial amount back. How unprofessional.
Dear Charu R.
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
You can send them back to us for other ones.
We will send you an email for detailed information on it.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Wish your relply.
Best Regards
Rosewholesale Customer Service