Charlotte B.

Most dis-organized; un-functional operations ever. Ordered my first pair of shoes from here but received the wrong colour (there was a choice of two) I processed the exchange thinking was just an innocent mistake, only to receive the same, wrong colour again. And again. And again. I phoned customer services to explain how appalling this was; the promised to make sure the correct pair was sent the next time, and offered me a 20% discount code for the trouble; yet when the package arrived, it was the wrong colour yet again. This happened three times, until the colour I wanted, had ordered and paid for ran out. SO unimpressed. So ridiculous; and such a simple thing to correct. Never buying from here again.