I've been dealing with leatherup since 2008, and have never had a bad experience. Over the years I've purchased two pairs of boots, a rain suit, gloves, a bike cover, travel bags, and 4 jackets. I had to return one jacket because I ordered the wrong size, and they were on the ball, getting the return back to me in about a week. This is a great company, and I'll keep using them for years to come