Charlette W.’s Reviews of Roommates.com & more

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Roommate

11/15/15

I am glad I read the reviews first. I will pass, it sounds like Roommates.com is using deceptive advertising to lure in customers. Not good because customers are unhappy and feel mislead. Free is Free, period. Put your charges up front vs hiding them behind a dark face. Be Honest. I almost signed up, something told me read the reviews first. I too thought it was totally free as there was nothing in the wording that indicated their would be a charge later. Deceptive Advertising. Roommates pre-worded explanation is just a well written script but that's all, it does not truly feel sorry for misleading the customers or does it address each of your reviews.

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Customer-Support -. – Roommates.com Rep Over a year old

Hello,

This is Roommates.com Customer Support.

Roommates.com does its best to give members the information they need regarding the site and how it works.

If you go to the site and click on the More Info tab you will find the Frequently Asked Questions page and the first question answered on that page is What does it cost? All membership options and fees are posted plainly on that easy to find page. The cost options are also located in the Terms of Service located at the bottom of the page.

One perk about using Roommates.com is that we do not have a rebill system so you would never be signed up on a subscription billing. Once the time frame of the membership you choose ends, it cancels itself so you don't have to worry about canceling it.

We hope you change your mind and choose to give us a try.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com