I was hesitant to order shrubs/trees online as a previous experience with another company was so disappointing--but I couldn't find a particular tree that I wanted locally. So, I took a chance with Nature Hills. I'm so glad I did! Shipped quickly, great care was taken with the packaging, the tree was robustly healthy, and it was much larger than I expected! So, I took another chance with a climbing rose that I couldn't find locally--again, I had the same wonderful experience! I guess I quickly became a "regular" customer! I've ordered 4 times--and always delighted (and I'm picky!)! Putting together a list for this Spring...