This company is nothing but a farce. After spending $*******.00 on so called "luxury vinyl plank" flooring plus an extra $1140.00 for a lifetime warranty to protect us if the floor had issues. Our floor started chipping in six months and when we called them for warranty repair, they said sorry, it is not covered due to moisture which the warranty clearly says it does cover. Then, a lot more chipping over a 16 square feet area. This time Empire Today said that is not covered due to of all things sunshine which is the most stupid excuse because that is absolutely ridiculous. Do you want to buy a floor that can never see the day? They are a SHAM company! STAY AWAY AND DON'T WASTE YOUR MONEY LIKE I DID!
Charles, we're disappointed to hear that you're unhappy. We understand that our team offered the best outcome possible. If you wish to move forward, you know where to reach us.