Charles K.

Dear Charles K.,

Thanks for your order and we are sorry for the shipping.

Your order 52724097 was shipped by Air Parcel Register on 2018/8/16.
We have also informed you in details via your registered email address. Please kindly check your spam/email later.

Also, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. Here is the link. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)

The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
It may get order delayed, or the tracking information might be updated slowly, due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.

For further assistance, to protect the customer privacy, please contact us and give us the order number. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you.

Best Regards,
Newchic Team

Mr K., Your hearing aid was unable to be repaired after extensive research and attempts to fix it. Your entire purchase cost was completely refunded to you, and a tracking number was provided for the return of your property, as is always our policy for those rare hearing aids we are unable to fix. All stages of this process were clearly communicated to you. It is clear that you are unhappy with your service, and for that we are sorry, but there is nothing more we can do for you unless you are willing to communicate with us directly.