Charles F.

I bought a $200 gravity-fed filter system from F. W. S. Over 2 months ago. My primary reason for filtering my tap water was to remove the fluoride for my 10 year old daughter.
Their website claims that the system I bought filters 12 gallons per day-More than enough for 5 family members. Of course I purchased the fluoride filters as well.
The filter worked well until I installed the fluoride filters. After they were on the unit only filtered about 3 quarts per day- sixteen times LESS than advertised. A company rep told me to remove the filters and shake them. I did, twice, and the filter rate did not improve.
Evidently the rep I spoke with left the company. Two unreturned phone messages and 3 weeks later I called customer service again. After a 10+ minute wait I spoke with a service rep and her manager.
The manager said the unit was working properly and simply wasn't suited to my needs. She said I should keep it and also buy an R. O. system from them.
This filter system (an AquaCera SS-4) isn't suited to anyone's needs! Unless they weigh less than 180 pounds and never sweat!
I have never received such bad customer service, but shouldn't be surprised. If they are misleading customers as to the performance of their products their managers are used to telling duped customers to go-pound-sand all day long.
NO-ONE should EVER buy from this company. I'm stuck with a $200 stainless steel bucket and they refuse to do anything to make things right.
Customer service makes or breaks a company, and this company needs to be broken.